A technician replaces a laptop keyboard that was no longer functioning, and has verified that the newly replaced keyboard functions properly. What is the final step the technician should take as part of the troubleshooting process?

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Question:
A technician replaces a laptop keyboard that was no longer functioning, and has verified that the newly replaced keyboard functions properly. What is the final step the technician should take as part of the troubleshooting process?

Ask a list of closed-ended questions.
Research the problem.
Document all findings, actions, and outcomes.
Implement preventive measures.

Exam with this question: IT Essentials (ITE v7) Chapter 12 Exam Answers