A user complains that a printer is outputting random characters instead of the desired document. What is a probable cause of this?

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Question:
A user complains that a printer is outputting random characters instead of the desired document. What is a probable cause of this?

There is dirt or debris in the printer.
The printer does not have enough memory.
The pickup rollers are defective.
An incorrect print driver is installed.

Exam with this question: IT Essentials (ITE v7) Chapter 12 Exam Answers