A user reports being unable to access the Internet. The help desk technician employs a bottom-up approach to troubleshooting. The technician first has the user check the patch cable connection from the PC to the wall, and then has the user verify that the NIC has a green link light. What will the technician have the user do next?

IT Questions BankCategory: CCNA Discovery v4A user reports being unable to access the Internet. The help desk technician employs a bottom-up approach to troubleshooting. The technician first has the user check the patch cable connection from the PC to the wall, and then has the user verify that the NIC has a green link light. What will the technician have the user do next?

A user reports being unable to access the Internet. The help desk technician employs a bottom-up approach to troubleshooting. The technician first has the user check the patch cable connection from the PC to the wall, and then has the user verify that the NIC has a green link light. What will the technician have the user do next?

  • Enter an IP address into the WWW browser address bar to see if DNS is at fault.
  • Connect to the user home router to check firewall settings for blocked TCP ports.
  • Use traceroute to identify the device along the path to the ISP that may be at fault.
  • Verify the IP address, subnet, and gateway settings using ipconfig on the PC .

Exam with this question: CCNA Discovery 2: DsmbISP Final Exam
Exam with this question: CCNA Discovery 4: DCompNtwk Final Exam

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