A user reports being unable to access the Internet. The help desk technician employs a bottom-up approach to troubleshooting. The technician first has the user check the patch cable connection from the PC to the wall, and then has the user verify that the NIC has a green link light. What will the technician have the user do next?

IT Questions Bank › Category: CCNA Discovery v4 › A user reports being unable to access the Internet. The help desk technician employs a bottom-up approach to troubleshooting. The technician first has the user check the patch cable connection from the PC to the wall, and then has the user verify that the NIC has a green link light. What will the technician have the user do next?

Enter an IP address into the WWW browser address bar to see if DNS is at fault.
Connect to the user home router to check firewall settings for blocked TCP ports.
Use traceroute to identify the device along the path to the ISP that may be at fault.
Verify the IP address, subnet, and gateway settings using ipconfig on the PC .

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