A user reports that when the corporate web page URL is entered on a web browser, an error message indicates that the page cannot be displayed. The help-desk technician asks the user to enter the IP address of the web server to see if the page can be displayed. Which troubleshooting method is being used by the technician?

IT Questions BankA user reports that when the corporate web page URL is entered on a web browser, an error message indicates that the page cannot be displayed. The help-desk technician asks the user to enter the IP address of the web server to see if the page can be displayed. Which troubleshooting method is being used by the technician?

Question:
A user reports that when the corporate web page URL is entered on a web browser, an error message indicates that the page cannot be displayed. The help-desk technician asks the user to enter the IP address of the web server to see if the page can be displayed. Which troubleshooting method is being used by the technician?

  • top-down
  • bottom-up
  • divide-and-conquer
  • substitution

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