Question:
An employee reports that the antivirus software cannot obtain updates. The support technician notices that the license for the software has expired. The technician adds a new license to the software and completes the update service. What should the technician do next?
- Record the new license number in the log.
- Download advanced antivirus software from another vendor.
- Run a full virus scan on the computer.
- Review the Event Viewer for the date and time that the last software update was performed.
Explanation: After the repairs have been completed, continue the troubleshooting process by verifying full system functionality and implementing any needed preventive measures.
Exam with this question: IT Essentials (ITE v7) Chapter 4 Exam Answers
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