An IT technician is troubleshooting a file error on an employee laptop. While working in the system files directory, the technician notices that the User Account Control (UAC) box appears requesting a password. What should the IT technician do next?

Questions BankAn IT technician is troubleshooting a file error on an employee laptop. While working in the system files directory, the technician notices that the User Account Control (UAC) box appears requesting a password. What should the IT technician do next?
ITExamAnswers Staff asked 2 months ago
Question:
An IT technician is troubleshooting a file error on an employee laptop. While working in the system files directory, the technician notices that the User Account Control (UAC) box appears requesting a password. What should the IT technician do next?

  • Call the employee and apologize for the delay in repairs and request the administrator password over the phone.
  • Call the employee and ask the employee to come to the IT department to enter the necessary credentials.
  • Shutdown the laptop and email the employee with a request for the administrator account password of the supervisor.
  • Shutdown the laptop, boot it from a bootable CD/USB, and modify the system files to complete the repair.

Explanation: The employee may have dropped off the laptop expecting repairs using the local user account. It is important to get permission from the customer before accessing other computer accounts, including the administrator account. If private information, such as usernames and passwords are being collected, it is important to keep them as confidential as possible.

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