An on-site IT technician is attempting to resolve an issue with application performance on a customer laptop. The technician backs up the customer data and then replaces the memory in the laptop with known good memory. It does not resolve the performance issue. What are the next two actions the technician should take? (Choose two.)

IT Questions BankCategory: IT EssentialsAn on-site IT technician is attempting to resolve an issue with application performance on a customer laptop. The technician backs up the customer data and then replaces the memory in the laptop with known good memory. It does not resolve the performance issue. What are the next two actions the technician should take? (Choose two.)

An on-site IT technician is attempting to resolve an issue with application performance on a customer laptop. The technician backs up the customer data and then replaces the memory in the laptop with known good memory. It does not resolve the performance issue. What are the next two actions the technician should take? (Choose two.)

  • Call the laptop manufacturer technical support line
  • Continue to test the nextlikely probable cause
  • Document that the possible solution did notwork
  • Reinstall the original memory sticks
  • Escalate the issueto the next level support technician

More Questions: Final Exam – Composite (Chapters 1-14)


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