In reviewing a formalized agreement between an organization and a customer, what is the purpose of an SLI?

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Question:
In reviewing a formalized agreement between an organization and a customer, what is the purpose of an SLI?

An SLI is a specific set of steps for slowing releases as errors occur.
An SLI is an easy to complete, external agreement that is set between the organization and the customer.
An SLI is a benchmark metric used to determine and describe SLOs.
An SLI is an agreed-upon number of errors per unit time.