In which step of gathering symptoms does a network engineer determine whether the problem is at the core, distribution, or access layer of the network?
- Determine ownership.
- Determine the symptoms.
- Document the symptoms.
- Gather information.
- Narrow the scope.
Explanation: In the “narrow the scope” step of gathering symptoms, a network engineer determines whether the network problem is at the core, distribution, or access layer of the network. After this step is complete and the layer is identified, the network engineer can determine which pieces of equipment are the most likely causes.
Exam with this question: 12.6.4 Module Quiz - Network Troubleshooting
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