In which step of the seven-step troubleshooting process, would you create a rollback plan identifying how to quickly reverse a solution?
- Analyze information
- Define the problem
- Eliminate possible causes
- Gather information
- Propose Hypothesis
- Solve the problem and document solution
- Test hypothesis
Explanation: You would create a rollback plan identifying how to quickly reverse a solution during the Test Hypothesis step.
Exam with this question: 12.2.8 Check Your Understanding - Troubleshooting Process
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