Which are recommendations to be used when communicate with a user?
- Always be considerate and empathize with users.
- Always listen or carefully read what the user is saying.
- Speak at a technical level they can understand.
- All the above
Explanation: Recommendations when talking to a user include always be considerate and empathize with users, always listen or read carefully what the user is saying and speak at a technical level they can understand.
Exam with this question: 12.2.8 Check Your Understanding - Troubleshooting Process
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