What is the next troubleshooting step after a theory of probable cause has been established?

IT Questions BankWhat is the next troubleshooting step after a theory of probable cause has been established?

Question:
What is the next troubleshooting step after a theory of probable cause has been established?

  • Document findings and outcomes.
  • Identify the exact problem.
  • Test the theory to determine cause.
  • Establish a plan of action.

Explanation: There are six steps in the troubleshooting process.
1. Identify the problem.
2. Establish a theory of probable cause.
3. Test the theory to determine cause.
4. Establish a plan of action to resolve the problem.
5. Verify full system functionality.
6. Document findings.

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