Question:
What is the next troubleshooting step after a theory of probable cause has been established?
- Document findings and outcomes.
- Identify the exact problem.
- Test the theory to determine cause.
- Establish a plan of action.
Explanation: There are six steps in the troubleshooting process.
1. Identify the problem.
2. Establish a theory of probable cause.
3. Test the theory to determine cause.
4. Establish a plan of action to resolve the problem.
5. Verify full system functionality.
6. Document findings.
Exam with this question: IT Essentials (ITE v7) Practice Final Chapters 10-14 Exam Answers
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