What two kinds of problems should be escalated from a level one technician to a level two technician? (Choose two.)

What two kinds of problems should be escalated from a level one technician to a level two technician? (Choose two.)

• problems that require rebooting the equipment
• problems that can be solved in a short time
• problems that are complicated and will take a long time to resolve
• problems that do not fit into the “down call” category
• problems that are beyond the scope of the knowledge of the level one technician

Explanation: A problem should be escalated to a level two technician when the problem is going to take a long time to fix, is affecting a large number of users, or requires knowledge or expertise that the level one technician does not possess.

Exam with this question: Final Exam - Composite (Chapters 1-14)
Exam with this question: IT Essentials ( Version 8.0) Final Exam (Chapters 10-14)