What two kinds of problems should be escalated from a level one technician to a level two technician? (Choose two.)
- problems that require rebooting the equipment
- problems that can be solved in a short time
- problems that are complicated and will take a long time to resolve
- problems that do not fit into the “down call” category
- problems that are beyond the scope of the knowledge of the level one technician
Explanation: A problem should be escalated to a level two technician when the problem is going to take a long time to fix, is affecting a large number of users, or requires knowledge or expertise that the level one technician does not possess.
Exam with this question: IT Essentials 8.0 Course Final Exam Answers
Exam with this question: IT Essentials 8.0 Final Exam Modules 10-14
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