When responding to a call from a customer who is experiencing problems with a computer, the technician notices that a number of system files on the computer have been renamed. Which two possible solutions could the technician implement to resolve the problem? (Choose two.)

IT Questions Bank › Category: IT Essentials › When responding to a call from a customer who is experiencing problems with a computer, the technician notices that a number of system files on the computer have been renamed. Which two possible solutions could the technician implement to resolve the problem? (Choose two.)

Use antivirus software to remove a virus.
Restore the computer from a backup.
Change the folder and file permissions of the user.
Reset the password of the user.
Upgrade the file encryption protocol.

Explanation: Renamed system files are usually the result of a virus on the computer. Removing the virus and restoring the computer from a backup are the only two possible solutions in this case.

Exam with this question: Final Exam - Composite (Chapters 1-14)
Exam with this question: IT Essentials ( Version 8.0) Final Exam (Chapters 10-14)