Which of the following is considered to be the best first step in troubleshooting a wireless problem?
- Reboot the wireless LAN controller
- Gather more information to find the scope of the problem
- Access the WLC and search for clients in the error logs
- Access the WLC and look for alarms; if none are found, close the incident ticket
Explanation: The first course of action should always be to gather as much information as possible so that you can reduce the scope of the problem. Then you can investigate the few potential causes that remain.
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