Which statement describes the process of escalating a help desk trouble ticket?
- The help desk technican resolves the customer problem over the phone and closes the trouble ticket.
- Remote desktop utilities enable the help desk technician to fix a configuration error and close the trouble ticket.
- After trying unsuccessfully to fix a problem, the help desk technician sends the trouble ticket to the onsite support staff.
- When the problem is solved, all information is recorded on the trouble ticket for future reference.
Exam with this question: CCNA Discovery 2: DsmbISP Chapter 2 Exam