A customer calls to report a problem accessing an e-commerce web site. The help desk technician begins troubleshooting using a top-down approach. Which question would the technician ask the customer first?
- Can you access other web sites?
- Is there a firewall installed on your computer?
- What is your IP address?
- Is the link light lit on your NIC card?
Exam with this question: CCNA Discovery 2: DsmbISP Chapter 2 Exam