A customer calls to report a problem accessing an e-commerce web site. The help desk technician begins troubleshooting using a top-down approach. Which question would the technician ask the customer first?

Dec 13, 2023 Last Updated: Dec 13, 2023 No Comments
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IT Questions Bank › Category: CCNA Discovery v4 › A customer calls to report a problem accessing an e-commerce web site. The help desk technician begins troubleshooting using a top-down approach. Which question would the technician ask the customer first?

A customer calls to report a problem accessing an e-commerce web site. The help desk technician begins troubleshooting using a top-down approach. Which question would the technician ask the customer first?

  • Can you access other web sites?
  • Is there a firewall installed on your computer?
  • What is your IP address?
  • Is the link light lit on your NIC card?

Exam with this question: CCNA Discovery 2: DsmbISP Chapter 2 Exam

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