Which step of the six-step troubleshooting process is where a technician would ask the computer user to print a document on a newly installed printer?

Question:
Which step of the six-step troubleshooting process is where a technician would ask the computer user to print a document on a newly installed printer?

• Test the theory to determine the cause.
• Identify the problem.
• Establish a theory of probable cause.
• Document findings, actions, and outcomes.
• Establish a plan of action to resolve the problem and implement the solution.
• Verify full system functionality and, if applicable, implement preventive measures.

Exam with this question: IT Essentials (ITE v7) Chapter 4 Exam Answers