Which structured troubleshooting method attempts to resolve the problem by changing elements in the problem device or configuration to be consistent with a working one?
- Bottom-Up
- Top-Down
- Divide-and-Conquer
- Follow-the-Path
- Substitution
- Comparison
- Educated Guess
Explanation: The comparison method attempts to use a working device or configuration as a model for correcting an issue in the problem device or configuration.
Exam with this question: 20.1.5 Check Your Understanding - The Troubleshooting Process
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