Which three approaches should be used when attempting to gather data from users for troubleshooting? (Choose three.)

IT Questions BankCategory: CCNA 4 v4Which three approaches should be used when attempting to gather data from users for troubleshooting? (Choose three.)

Which three approaches should be used when attempting to gather data from users for troubleshooting? (Choose three.)

  • Determine fault.
  • Get to know the user to build trust.
  • Obtain information by asking simple pertinent questions.
  • Impress the user with use of technical language and skills.
  • Determine if the problem is related to time or a specific event.
  • Determine if the user can re-create the problem or events leading to the problem.

Exam with this question: CCNA Exploration 4: EWAN Chapter 8 Exam


guest

0 Comments
Inline Feedbacks
View all comments
0
Would love your thoughts, please comment.x