Which two types of data should be backed up before troubleshooting a computer for a customer? (Choose two.)
- Internet Explorer favorites files
- BIOS system file
- Windows operating system files
- documents that are created by the customer
- driver files for the hard disk
Explanation: Only customer created data is necessary for backup as a precaution to the troubleshooting process.
Exam with this question: IT Essentials (Version 8.0) Chapter 4 Exam
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