A customer called the cable company to report that the Internet connection is unstable. After trying several configuration changes, the technician decided to send the customer a new cable modem to try. What troubleshooting technique does this represent?

IT Questions BankCategory: CCNA Discovery v4A customer called the cable company to report that the Internet connection is unstable. After trying several configuration changes, the technician decided to send the customer a new cable modem to try. What troubleshooting technique does this represent?

A customer called the cable company to report that the Internet connection is unstable. After trying several configuration changes, the technician decided to send the customer a new cable modem to try. What troubleshooting technique does this represent?

  • top-down
  • bottom-up
  • substitution
  • divide-and-conquer

Explanation: During troubleshooting, when the problem seems to be caused by a defective hardware, one approach is to replace the suspected hardware with a known good one. While not necessarily locating the problem, this technique can save time and quickly restore system functionality.

Exam with this question: Module 8.6.3 Troubleshoot Common Network Problems Quiz
Exam with this question: 20.7.3 Module 20 - Troubleshoot Common Network Problems Quiz
Exam with this question: Network Addressing and Basic Troubleshooting: My Knowledge Check Answers
Exam with this question: CCNA Discovery 1: DHomeSB Chapter 9 Exam

Subscribe
Notify of
guest

0 Comments
Inline Feedbacks
View all comments