A customer calls the help desk about setting up a new PC and cable modem and being unable to access the Internet. What three questions would the technician ask if the bottom-up troubleshooting approach is used? (Choose three.)

IT Questions BankCategory: CCNA Discovery v4A customer calls the help desk about setting up a new PC and cable modem and being unable to access the Internet. What three questions would the technician ask if the bottom-up troubleshooting approach is used? (Choose three.)

A customer calls the help desk about setting up a new PC and cable modem and being unable to access the Internet. What three questions would the technician ask if the bottom-up troubleshooting approach is used? (Choose three.)

  • Is the NIC link light blinking?
  • What is the IP address and subnet mask?
  • Can the default gateway be successfully pinged?
  • Is the network cable properly attached to the modem?
  • Is the Category 5 cable properly connected to the network slot on the PC?
  • Can you access your e-mail account?

Exam with this question: CCNA Discovery 2: DsmbISP Chapter 2 Exam

Subscribe
Notify of
guest

0 Comments
Inline Feedbacks
View all comments