A network technician is troubleshooting an email connection problem. Which question to the end-user will provide clear information to better define the problem?
- How big are the emails you tried to send?
- What kind of equipment are you using to send emails?
- Is your email working now?
- When did you first notice your email problem?
Explanation: To efficiently establish exactly when the user first experienced email problems, an open-ended question should be asked so that the user can state the day and time that the problem was first noticed. Closed questions only require a yes or no answer which will require further questions to determine the actual time of the problem.
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