A technician calls the help desk with the following situation. “I am trying to save a file to my RAID drive but my system cannot find it.” What advice should the help desk agent give to the caller?

IT Questions BankCategory: IT EssentialsA technician calls the help desk with the following situation. “I am trying to save a file to my RAID drive but my system cannot find it.” What advice should the help desk agent give to the caller?

Question:
A technician calls the help desk with the following situation. “I am trying to save a file to my RAID drive but my system cannot find it.” What advice should the help desk agent give to the caller?

  • Check the RAID controller, because it may need to be replaced.
  • Use Task Manager to release system resources from the unresponsive application.
  • Use Device Manager to look for any driver issues or problems.
  • Check the IP address configuration on the new PC, because the default gateway may be incorrect.

Exam with this question: IT Essentials (ITE v7) Certification Checkpoint Exam #4 Chapters 10-11 Exam Answers
Exam with this question: ITE 8.0 Certification Checkpoint Exam #4 (Chapters 10 - 11)

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