A technician calls the help desk with the following situation. “I am trying to save a file to my RAID drive but my system cannot find it.” What advice should the help desk agent give to the caller?

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Question:
A technician calls the help desk with the following situation. “I am trying to save a file to my RAID drive but my system cannot find it.” What advice should the help desk agent give to the caller?

Check the RAID controller, because it may need to be replaced.
Use Task Manager to release system resources from the unresponsive application.
Use Device Manager to look for any driver issues or problems.
Check the IP address configuration on the new PC, because the default gateway may be incorrect.

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