An IT support person calls the help desk with the following situation. “I added a new PC to my LAN. I can ping other devices on my LAN but not any remote devices.” What advice should the help desk agent give to the caller?

IT Questions Bank › Category: IT Essentials › An IT support person calls the help desk with the following situation. “I added a new PC to my LAN. I can ping other devices on my LAN but not any remote devices.” What advice should the help desk agent give to the caller?

Question:
An IT support person calls the help desk with the following situation. “I added a new PC to my LAN. I can ping other devices on my LAN but not any remote devices.” What advice should the help desk agent give to the caller?

Check the IP address configuration on the new PC, because the default gateway may be incorrect.
Use Task Manager to release system resources from the unresponsive application.
Use Device Manager to look for any driver issues or problems.
Check the RAID controller, because it may need to be replaced.

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