A technician calls the help desk with the following situation. “I installed a new sound card but it is not working correctly.” What advice should the help desk agent give to the caller?

A technician calls the help desk with the following situation. “I installed a new sound card but it is not working correctly.” What advice should the help desk agent give to the caller?

• Set the file permissions to read and execute.
• Use Device Manager to look for any driver issues or problems.
• Check the permissions for this file.
• Create a virtual machine with an OS that supports the application.

Exam with this question: IT Essentials 220-1002 Certification Practice Exam