A technician is troubleshooting a network problem. After troubleshooting, the technician concludes that a switch should be replaced. What should the technician do next?
- Email all users to let them know they are replacing a switch.
- Escalate the trouble ticket to the manager to approve the change.
- Purchase a new switch and replace the defective one.
- Resolve the problem.
Explanation: The technician should escalate the problem to their manager.
Exam with this question: 17.6.5 Check Your Understanding - Troubleshooting Methodologies
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