A technician is troubleshooting a network problem and has just established a theory of probable causes. What would be the next step in the troubleshooting process?
- Document findings, actions, and outcomes.
- Establish a plan of action and implement the solution.
- Identify the problem.
- Test the theory to determine cause.
- Verify solution and implement preventive measures.
Explanation: The next step after “Establish a Theory of Probable Causes” is to “Test the Theory to Determine Cause”.
Exam with this question: 17.6.5 Check Your Understanding - Troubleshooting Methodologies
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