17.6.5 Check Your Understanding – Troubleshooting Methodologies Answers

1. A technician is troubleshooting a network problem and has just established a theory of probable causes. What would be the next step in the troubleshooting process?

  • Document findings, actions, and outcomes.
  • Establish a plan of action and implement the solution.
  • Identify the problem.
  • Test the theory to determine cause.
  • Verify solution and implement preventive measures.

Explanation: The next step after “Establish a Theory of Probable Causes” is to “Test the Theory to Determine Cause”.

2. A technician is troubleshooting a network problem. After troubleshooting, the technician concludes that a switch should be replaced. What should the technician do next?

  • Email all users to let them know they are replacing a switch.
  • Escalate the trouble ticket to the manager to approve the change.
  • Purchase a new switch and replace the defective one.
  • Resolve the problem.

Explanation: The technician should escalate the problem to their manager.

3. A technician is using the debug ip icmp privileged EXEC command to capture live router output. Which commands would stop this debug command on a Cisco router? (Choose two.)

  • debug ip icmp off
  • no debug debug ip icmp
  • no debug ip icmp
  • undebug all
  • undebug debug ip icmp

Explanation: To disable the debug ip icmp command you can use no debug ip icmp, undebug ip icmp, or undebug all.

4. A technician has established a remote connection to router R1 to observe debug output. The technician enters the debug ip icmp command then pings a remote destination. However, no output is displayed. Which command would the technician have to enter to display log messages on a remote connection?

  • monitor debug output
  • monitor terminal
  • terminal monitor
  • terminal monitor debug

Explanation: The terminal monitor command displays log messages on a remote connection.

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