A technician is using the six troubleshooting steps in an attempt to repair a PC. After completing the steps needed to test a theory and determine the cause, the technician still has not solved the problem. Which two steps are likely to be taken next by the technician to establish a plan of action and resolve the problem? (Choose two.)

Questions BankA technician is using the six troubleshooting steps in an attempt to repair a PC. After completing the steps needed to test a theory and determine the cause, the technician still has not solved the problem. Which two steps are likely to be taken next by the technician to establish a plan of action and resolve the problem? (Choose two.)
ITExamAnswers Staff asked 2 months ago
Question:
A technician is using the six troubleshooting steps in an attempt to repair a PC. After completing the steps needed to test a theory and determine the cause, the technician still has not solved the problem. Which two steps are likely to be taken next by the technician to establish a plan of action and resolve the problem? (Choose two.)

  • Perform an Internet search.
  • Ask other users in the area.
  • Access helpdesk repair logs.
  • Speak with the supervisor of the user.
  • Call the helpdesk to log the problem.

More Questions: IT Essentials (ITE v7) Practice Final Chapters 10-14 Exam Answers


Related Articles