What is the first step that is used by a help desk technician in a systematic approach to helping a customer solve a problem?

Dec 13, 2023 Last Updated: Dec 13, 2023 No Comments
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IT Questions Bank › Category: CCNA Discovery v4 › What is the first step that is used by a help desk technician in a systematic approach to helping a customer solve a problem?

What is the first step that is used by a help desk technician in a systematic approach to helping a customer solve a problem?

  • identify and prioritize alternative solutions
  • isolate the cause of the problem
  • define the problem
  • select an evaluation process

Exam with this question: CCNA Discovery 2: DsmbISP Chapter 2 Exam

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