A user calls the help desk with the following situation. “My Windows operating system is slowing down more and more each day and it now takes ages to load an application.” What advice should the help desk agent give to the caller?

A user calls the help desk with the following situation. “My Windows operating system is slowing down more and more each day and it now takes ages to load an application.” What advice should the help desk agent give to the caller?

• Set the file permissions to read and execute.
• Create a virtual machine with an OS that supports the application.
• If using Windows, set the idle timeout and screen lock.
• Use the Disk Defragmenter to remedy the problem.

Exam with this question: IT Essentials (Version 7.00) - IT Essentials A+ 220-1002 Certification Practice Exam