A user creates a trouble ticket indicating that the Internet is inaccessible. The network administrator receives the ticket and determines that this user is the only one having problems. A ping command issued from the administrative PC to the user PC is successful. What should the administrator do next?

IT Questions BankCategory: CCNPA user creates a trouble ticket indicating that the Internet is inaccessible. The network administrator receives the ticket and determines that this user is the only one having problems. A ping command issued from the administrative PC to the user PC is successful. What should the administrator do next?

A user creates a trouble ticket indicating that the Internet is inaccessible. The network administrator receives the ticket and determines that this user is the only one having problems. A ping command issued from the administrative PC to the user PC is successful. What should the administrator do next?

  • Escalate the issue to the desktop support group.
  • Contact the ISP to determine if there is an issue on the ISP side.
  • Swap out the patch cable between the user PC and the switch to determine if that solves the problem.
  • View the route table on the core router to determine if there is a routing issue.

Exam with this question: CCNP TSHOOT Chapter 2 Exam Answers (Version 7)

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