A user creates a trouble ticket indicating that the Internet is inaccessible. The network administrator receives the ticket and determines that this user is the only one having problems. A ping command issued from the administrative PC to the user PC is successful. What should the administrator do next?

IT Questions Bank › Category: CCNP › A user creates a trouble ticket indicating that the Internet is inaccessible. The network administrator receives the ticket and determines that this user is the only one having problems. A ping command issued from the administrative PC to the user PC is successful. What should the administrator do next?

A user creates a trouble ticket indicating that the Internet is inaccessible. The network administrator receives the ticket and determines that this user is the only one having problems. A ping command issued from the administrative PC to the user PC is successful. What should the administrator do next?

Escalate the issue to the desktop support group.
Contact the ISP to determine if there is an issue on the ISP side.
Swap out the patch cable between the user PC and the switch to determine if that solves the problem.
View the route table on the core router to determine if there is a routing issue.

Exam with this question: CCNP TSHOOT Chapter 2 Exam Answers (Version 7)