A user reports that the computer occasionally loses connectivity to the wireless network. The technician checks the configuration on the user’s computer and then replaces the wireless access point with a known good one. What structured troubleshooting method is the technician using to solve the problem?

Aug 13, 2023 Last Updated: Dec 4, 2023 No Comments
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IT Questions Bank › Category: Network Support and Security › A user reports that the computer occasionally loses connectivity to the wireless network. The technician checks the configuration on the user’s computer and then replaces the wireless access point with a known good one. What structured troubleshooting method is the technician using to solve the problem?

A user reports that the computer occasionally loses connectivity to the wireless network. The technician checks the configuration on the user's computer and then replaces the wireless access point with a known good one. What structured troubleshooting method is the technician using to solve the problem?

  • Comparison
  • Bottom-up
  • Divide-and-Conquer
  • Substitution

Explanation: The technician replaces a suspected bad piece of equipment with a known-good one. This represents the Substitution method of troubleshooting.

Exam with this question: Network Support and Security 1.7.3 Network Support Quiz
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