A user reports that the PC displays a warning message. The warning message indicates that the PC is infected by a virus. A technician comes with a USB drive that contains a malware detection and removal program. What should the technician do before running the program?

IT Questions Bank › Category: IT Essentials › A user reports that the PC displays a warning message. The warning message indicates that the PC is infected by a virus. A technician comes with a USB drive that contains a malware detection and removal program. What should the technician do before running the program?

Disconnect the hard drive.
Change the BIOS setting to make the USB drive bootable.
Boot the PC in Safe Mode.
Make a backup of the data.

Explanation: Booting the PC in Safe Mode will prevent most drivers and applications from loading into the system. These may include drivers and programs related to malware. Safe Mode allows the antivirus software to scan all areas of the disk.

Exam with this question: IT Essentials v7.0 - A+ 220-1002 Certification Practice Exam Answers