After a problem is defined, what is the next step in the seven-step troubleshooting process?

IT Questions BankCategory: Network Support and SecurityAfter a problem is defined, what is the next step in the seven-step troubleshooting process?

After a problem is defined, what is the next step in the seven-step troubleshooting process?

  • gather information
  • analyze information
  • propose hypothesis
  • eliminate possible causes

Explanation: The seven-step troubleshooting process starts with defining the problem; then, the next step is to gather information, followed by analyzing the data. The process proceeds with eliminating possible causes, proposing a hypothesis, testing the hypothesis, and ending with solving the problem and documenting the solution.

Exam with this question: Network Support and Security 1.7.3 Network Support Quiz
Exam with this question: Network Support and Security: My Knowledge Check Answers

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