After which step in the network troubleshooting process would one of the layered troubleshooting methods be used?
- documenting symptoms
- determining ownership
- narrowing the scope
- gathering symptoms from suspect devices
Explanation: A layered troubleshooting approach (top-down, bottom-up, or divide-and-conquer) is used to gather hardware and software symptoms from the suspect devices.
Exam with this question: CCNA 4 Chapter 8 Exam Answers
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