Allan contacts the ISP complaining of issues connecting to the internet. He is unsure of the problem. The ISP sends a new preconfigured modem to Allan in hopes that it solves the situation. Which structured troubleshooting method is the ISP using?

IT Questions Bank › Category: Networking Essentials › Allan contacts the ISP complaining of issues connecting to the internet. He is unsure of the problem. The ISP sends a new preconfigured modem to Allan in hopes that it solves the situation. Which structured troubleshooting method is the ISP using?

Bottom-Up
Top-Down
Divide-and-Conquer
Follow-the-Path
Substitution
Comparison
Educated Guess

Explanation: By sending a new modem and hoping it resolves the problem, the ISP is using the substitution troubleshooting method.

Exam with this question: 20.1.5 Check Your Understanding - The Troubleshooting Process