An administrator calls the help desk with the following situation. “I need to make changes to a file. I can open it but I am unable to make changes.” What advice should the help desk agent give to the caller?

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Question:
An administrator calls the help desk with the following situation. “I need to make changes to a file. I can open it but I am unable to make changes.” What advice should the help desk agent give to the caller?

Check the permissions for this file.
Set the file permissions to read and execute.
Create a virtual machine with an OS that supports the application.
If using Windows, set the idle timeout and screen lock.

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