An IT support person calls the help desk with the following situation. “I need to add a new printer but I can’t see it on the list of available printers.” What advice should the help desk agent give to the caller?

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Question:
An IT support person calls the help desk with the following situation. “I need to add a new printer but I can’t see it on the list of available printers.” What advice should the help desk agent give to the caller?

Enter the IP address or browse for it on the network.
Use Task Manager to release system resources from the unresponsive application.
Use Device Manager to look for any driver issues or problems.
Check the RAID controller, because it may need to be replaced.

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