In what two ways do Level 1 and Level 2 help desk technicians attempt to solve a customer’s problems? (Choose three.)

IT Questions BankCategory: CCNA Discovery v4In what two ways do Level 1 and Level 2 help desk technicians attempt to solve a customer’s problems? (Choose three.)

In what two ways do Level 1 and Level 2 help desk technicians attempt to solve a customer's problems? (Choose three.)

  • talking to the customer on the telephone
  • upgrading hardware and software
  • using various web tools
  • making an onsite visit
  • installing new equipment
  • with remote desktop sharing applications

Exam with this question: CCNA Discovery 2: DsmbISP Chapter 2 Exam

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