Several times during the last few days, a user has experienced the Blue Screen of Death when plugging an external hard drive into a laptop via USB. What is a possible solution for this problem?

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Question:
Several times during the last few days, a user has experienced the Blue Screen of Death when plugging an external hard drive into a laptop via USB. What is a possible solution for this problem?

Reinstall the operating system.
Upgrade the operating system.
Research the STOP error and the name of the module that produced the error.
Research the boot error beep code to identify the source of the error.

Exam with this question: IT Essentials (ITE v7) Chapter 12 Exam Answers