Which two actions should a technician take if illegal content, such as child pornography, is discovered on the hard drive of a customer computer? (Choose two.)

Question:
Which two actions should a technician take if illegal content, such as child pornography, is discovered on the hard drive of a customer computer? (Choose two.)

• Contact a first responder.
• Confront the customer immediately.
• Shut down the computer until authorities arrive.
• Document as much information as possible.
• Remove and destroy the hard drive.

Explanation: If illegal content is found, begin documentation to build a chain of custody and contact a first responder immediately.

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