The home computer of a user is working properly. However, the user cannot access the Internet. The Internet connection is provided through a cable company. The user cannot identify the cause of the problem. Who should the user contact for further help?

The home computer of a user is working properly. However, the user cannot access the Internet. The Internet connection is provided through a cable company. The user cannot identify the cause of the problem. Who should the user contact for further help?

• the operating system vendor
• the help line of the cable company
• the help line of the computer manufacturer
• the support web site of the computer vendor

Explanation: Assuming the computer was working properly before, the most possible cause of the problem is the Internet connection provided by the cable company. Computer vendors and manufacturers cannot help because the computer is working properly.

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