What is a recommended technique for a technician who is both troubleshooting a problem and also trying to help a customer relax?

Questions BankCategory: IT EssentialsWhat is a recommended technique for a technician who is both troubleshooting a problem and also trying to help a customer relax?
ITExamAnswers Staff asked 2 months ago
Question:
What is a recommended technique for a technician who is both troubleshooting a problem and also trying to help a customer relax?

  • Establish a good rapport with the customer.
  • Give the customer one minute to speak before taking over the conversation.
  • Put the customer on hold.
  • Spend time explaining the cause of the problem to the customer.

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