What is a recommended technique for a technician who is both troubleshooting a problem and also trying to help a customer relax?

IT Questions BankCategory: IT EssentialsWhat is a recommended technique for a technician who is both troubleshooting a problem and also trying to help a customer relax?

Question:
What is a recommended technique for a technician who is both troubleshooting a problem and also trying to help a customer relax?

  • Establish a good rapport with the customer.
  • Give the customer one minute to speak before taking over the conversation.
  • Put the customer on hold.
  • Spend time explaining the cause of the problem to the customer.

Exam with this question: IT Essentials (ITE v7) Chapter 13 Exam Answers

Subscribe
Notify of
guest

0 Comments
Inline Feedbacks
View all comments
0
Would love your thoughts, please comment.x
()
x