Which of the following roles or tasks are associated with a level two technician? (Choose two.)

IT Questions BankCategory: IT EssentialsWhich of the following roles or tasks are associated with a level two technician? (Choose two.)

Which of the following roles or tasks are associated with a level two technician? (Choose two.)

  • editing a shell script to run when the server starts
  • installing the new BIOS update when it is available
  • scheduling a task to run at a specific time and date
  • deleting caches and cookies after the web browser closes

Explanation: A level one technician is primarily tasked with gathering pertinent information from the customer and then accurately entering that information into a trouble ticket or a work order. Sometimes a level one technician must escalate a task or problem to a level two technician if the problem requires a higher level of expertise.

Exam with this question: IT Essentials v7.01 Chapter 14 Quiz Answers

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