Which of the following roles or tasks are associated with a level two technician? (Choose two.)
- editing a shell script to run when the server starts
- installing the new BIOS update when it is available
- scheduling a task to run at a specific time and date
- deleting caches and cookies after the web browser closes
Explanation: A level one technician is primarily tasked with gathering pertinent information from the customer and then accurately entering that information into a trouble ticket or a work order. Sometimes a level one technician must escalate a task or problem to a level two technician if the problem requires a higher level of expertise.
Exam with this question: IT Essentials v7.01 Chapter 14 Quiz Answers
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