Which question would be an example of an open-ended question that a technician might ask when troubleshooting a security issue?

Question:
Which question would be an example of an open-ended question that a technician might ask when troubleshooting a security issue?

• Have you scanned your computer recently for viruses?
• What symptoms are you experiencing?
• Did you open any attachments from a suspicious email message?
• Is your security software up to date?

Explanation: Close-ended questions generally have a fixed or limited set of possible responses, such as "yes" or "no". Open-ended questions imply no limited or fixed set of replies but rather generally prompt the responder to provide more meaningful feedback.

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