A customer asks for a solution to a printer problem that is beyond the knowledge level of the technician. What should the technician do?

Questions BankCategory: IT EssentialsA customer asks for a solution to a printer problem that is beyond the knowledge level of the technician. What should the technician do?
ITExamAnswers Staff asked 2 months ago
Question:
A customer asks for a solution to a printer problem that is beyond the knowledge level of the technician. What should the technician do?

  • Try to fix the problem anyway.
  • Tell the customer to call the printer manufacturer to fix the problem.
  • Gather as much informatio​n as possible and escalate the problem.
  • Ask the customer to call again when another technician can provide a solution to the problem.

Explanation: Trying to fix a problem that is beyond the knowledge level of the technician may create additional problems.

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