After consulting the manufacturer manuals, a technician applies a series of recommended solutions that resolve a problem with a workstation computer. What is the next step in the troubleshooting process that the technician should perform?

Question:
After consulting the manufacturer manuals, a technician applies a series of recommended solutions that resolve a problem with a workstation computer. What is the next step in the troubleshooting process that the technician should perform?

• Verify the solution and confirm full system functionality.
• Document the findings, actions, and outcomes.
• Test the theory of probable cause.
• Determine the next steps to resolve the problem.

Explanation: After the recommended solutions have been applied to resolve the problem, full system functionality should be verified and preventive measures implemented if applicable. This would be followed by documenting the solution and actions. Determining the next steps to resolve the problem and testing the theory of probable cause have already been completed in this scenario.

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